Barbara Chan Consulting Group

Conflict Audit

Productivity goes down when unresolved disputes occur. The cost is extremely high when people don't work well together, leave due to conflict, or when labor grievances or litigation occurs. Factor in the cost of dealing with the aftermath, recruiting new hires, transitioning them in and the bill can become astronomical.

Conflict is a touchstone for connection. Organizations that are brave enough to help their people deal with differences and disputes, become stronger and more resilient and retain knowledge workers. This benefits the bottom line.

On a scale of 1 to 10, with 1 being totally untrue and 10 being absolutely true, indicate how well you or your organization are doing in each of these areas. Print this page out and rate your effectiveness in the right hand column.

People are not showing up for work, sabotaging work efforts or suddenly quitting.

People shout or make demeaning or threatening statements.

Employees request transfers because they're unhappy with their managers.

People walk out of meetings.

Executives are unable to establish rapport and work effectively together.

It is hard for people from different cultures or countries to effectively work together.

People gossip or complain about others.

Managers are frustrated about getting their staff to perform.

Some people seethe silently, withdraw or become depressed at work.

We have had a labor grievance in our organization.

Designated teams are struggling.

TOTAL

If your score is 60 or higher, e-mail us to find out how you can move from conflict to collaboration.

We specialize in compassionately mediating dialogue among different levels of the organization, from CEO to employee, across cultures, geography, generations, genders and workplace functions.

Barbara Chan Consulting Group
Inspiration into Action
510-233-0580
510-231-8919 fax