A $6 billion high tech company with offices around the globe was losing customers because different functional silos were not collaborating. Through cross-functional team development around product release processes, the company strengthened communications, performance standards and accountability across boundaries, resulting in increased customer satisfaction. This program was deployed throughout the company, which now has $9.3 billion revenue.
A college was facing major technology, master planning and strategic development changes over a period of several years. Divisions needed help redefining their role in the "new era." With team development and graphic facilitation, we helped them develop a Strategic Vision and gameplan to help them reach new performance goals. The result was shared purpose and principles, intra-and inter-division accountability, higher performance and reduced costs. The upside was greater personal fulfillment and joy in the workplace.
Work groups are not enough when you want high performance in today's rapid-change business, education or nonprofit environment. Cross-functional and cross-cultural teamwork makes it happen.
We help people on-site and around the globe commit to a common purpose, define performance goals, create a set of operating principles and establish a framework to hold themselves mutually accountable. We coach team members to be leaders and help them harness their collective energy to excel.
"We are leveraging off your facilitation style, team-building and communication skills exercises. We are also trying to emulate your humane approach to drawing people out and getting them to say more about their needs and wants in teamwork." -Lucia Mikasa, Senior Director, Oracle
